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![]() If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division or the Consumer Financial Protection Bureau to file a complaint. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at For security purposes, please do not include account number(s) or social security number(s) in your email message. To address a concern or submit a complaint, we request that you contact management at your local branch. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to we fail to meet your expectations, please tell us about it. Call Center Representative 19.44 per hour Banking & Finance Bank Clerk 16.50 per hour Senior Loan Processor 24.72 per hour Relationship Banker 19. We are always working to improve our products and enhance our services therefore, your input is greatly appreciated. All you need is the recipients email or phone number. The VOD fee will be debited from the primary checking account or a check payable to SECU must be received prior to processing the request. Safe and Convenient Access and Control Anytime, Anywhere with Online Banking. Privacy Policy Security Alerts Secure Upload Center Secure Contact Form Fraud Text Alerts Lost/Stolen Visa Debit and Credit Card (815) 433-1496 (24 hour. Note: For member security, we do NOT accept e-mail requests. Hours of Operation: Mon – Fri 8:00 am – 5:30 pm (Eastern) This service cannot be used for wire transfer requests. Note: In your letter, provide your name and the account number along with the error you believe has occurred or the information that you are requesting.ĭial 711 to connect with a Relay Operator 24 hours a day. If you wish to assert an error or request information relating to the servicing of your mortgage loan, submit a written request to the address shown below: Notice of Error/Request for Mortgage Loan Information Note: In your letter, provide your name and the account number along with the specific information that is being disputed. If you wish to dispute an item reported by the Credit Union to your credit report, you may submit a written request to the address shown below: ![]() ![]() Note: Calls with the Credit Union may be recorded.įor International callers, the number can be dialed by first including the country code. Please call 87 for accessibility assistance.Contact your local branch or call us 24/7 at (888) 732-8562. Accessibility Assistanceīusiness hours: Monday - Friday 7 a.m. Visit our Secure Messenger page for instructions and options. Whatever you need, were here to help For Support via Digital Banking: Visit Card Services in the digital banking menu to activate a card, report and block a. Please Note: All email submissions are answered during normal business hours. If you need an immediate assistance, please give us a call at 800.442.2800, or chat live with us. ![]() The TRS operator can connect you with BECU toll free at 80.Īlready a member? You can also send us a secure message using Messenger in the BECU mobile app. Simply fill out the form below and one of our team members will get back to you as soon as possible. Lost or stolen debit or ATM card: Call our Debit Card Hotline at 1-888-918. You will be automatically connected to an operator. Lost or stolen credit card: Call 86 any hour of the day, seven days a week. To reach us using a Telecommunications Relay Service (TRS), dial 711 on your phone. Telephone Banking (24/7)Ĩ0 TTY-Deaf or Hard of Hearing (US and Canada)īusiness hours: Monday - Friday 7 a.m. ![]() If you're interested in exploring BECU loan options or have questions about a current loan application, please call 844-BECULOAN or ( 84). (Pacific Time)Ĩ0 Member Loans or Credit Cards: New Applications and Status Inquiries Business Membersīusiness hours: Business consultants are available Monday - Friday, 7 a.m. (Pacific Time)įor those who are deaf or hard of hearing, see TTY-Deaf or Hard of Hearing section below for calling details. To access your account, simply dial (515) 334-8100 option 1 in the local Des Moines calling area or toll-free (888) 617-3646 anywhere in the continental U.S. ![]()
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